faqs

COVID-19

For college-wide information on upcoming terms, campus access, safety measures, and Frequently Asked Questions (FAQs), please visit https://www.niagaracollege.ca/covid19/.

The Niagara Residences continues to work closely with Niagara College to adapt policies and procedures accordingly. Below are some common questions that we are addressing to better help students through this difficult time.

We are ready, prepared, and are excited to welcome you to Residence!

Please note that due to directives related to COVID-19, Niagara College campus access is currently limited.

Important Updates & FAQ

Please click a question to learn more:

All Niagara College students living in residence must be fully vaccinated against COVID-19.

With the Province of Ontario expanding access to booster doses, it is strongly encouraged that you get your booster dose as you become eligible.

Where a student lives in their first year attending Niagara College can have a direct impact on their academic success, making on-campus housing a great choice especially for those who do not live in Welland, Niagara-on-the-Lake, or the surrounding area.

Living in Residence has many benefits, including access to additional supports to facilitate a student’s transition from high school to Niagara College.

Additionally, Residence is also a convenient option for students who may not have previously considered living on-campus prior to COVID-19. For those with in-person components to their program, living on-campus is a great way to eliminate or reduce your daily commute.

Our Residence Life Team continues to adapt our community model to adjust to the safety protocols issued by the Ontario Government and Public Health. We will continue to have Resident Advisors and Residence Services Representatives available to all students – our methods of programming and communication may change, but our commitment to the student experience will never weary.

The Residence in collaboration with Niagara College will continue to monitor and adjust to the safety protocols issued by the Ontario Government and Public Health. The Residence will communicate changes to these services as needed.

Staff will knock and provide students with an opportunity to receive or decline weekly housekeeping on their scheduled day of cleaning. Staff will arrive to clean each suite and must wear a face shield, mask, and gloves while inside an occupied suite. Students will be required to wear a mask and adhere to physical distancing recommendations keeping a 2m distance while speaking with staff.

Students who choose to receive their weekly housekeeping must stay in their bedroom with the door closed or vacate the suite while staff are cleaning. Should the staff member knock on the door and not receive a response from either student, the staff will knock again, announce themselves as they enter the suite, and begin to provide cleaning services. Cleaning services will stop upon the return of one or both students to confirm if they wish for the services to be completed.

Cleaning of the suites is limited to the common areas. (I.e., cleaning of counters, floors, showers and toilets in student-occupied suites weekly). Students should come prepared with the necessary supplies to sanitize their personal and common space in between the Residence provided weekly cleanings. Bedrooms will not be entered by staff unless the need arises.

If something breaks in your suite, you can fill out a maintenance requisition available through My Housing Portal. This form authorizes our maintenance staff to enter your room between the hours of 8:00 AM to 4:00 PM to repair the damages you have requested. This request may take a few days to get to, so we ask you to be patient.

Completing maintenance requests on behalf of our students is a large part of the residence experience. To facilitate physical distancing and protect our students and staff, our ability to enter suites has been reduced to an ‘only when essential’ basis.

Minor in-suite maintenance will be limited or postponed until a scheduled break, or after move-out. Outside of the exception of an emergency work order (e.g., major leak), students are to always be given advanced notice, and the option to vacate the space prior to staff entry.

Minor work orders include:

-Thermostat concerns

-Minor pests (e.g., fruit flies)

-Minor plumbing (e.g., slow drains)

-Minor furniture (i.e., wobbly chair)

-Cosmetic (i.e., paint chips)

Major work orders include:

-Work to Life Safety Equipment

-Electrical issues (i.e., power to suite)

-Heating/Cooling issues

-Leaks/disruption to water service

-Major furniture (i.e. broken bed)

-Major Pest Control (i.e., bed bugs)

Due to the nature/urgency of some repairs, we may not be able to provide prior notice. However, wherever possible we will provide ample notice to the students when maintenance will occur. If it is an emergency, we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

For more information on how to input a Maintenance Requisition please click HERE.

Along with increased sanitization throughout the building, residents are required to comply with physical distancing and personal protective equipment (PPE) needed while on campus due to COVID-19 or other public health emergencies.

When the minimum recommended physical distance of six (6) feet is not able to be maintained, residents will be expected to wear a mask.

Residents are recommended to wear a mask when in shared areas of the Residence and are required to maintain the posted room occupancy guidelines (e.g. common kitchens, laundry rooms, elevators).

Access to common areas (lounges) for the Winter 2022 Term is currently on hold due to the emergence of the COVID-19 Omicron variant. The use of common areas (lounges) will return when it is deemed that activities in these spaces can be performed safely and in accordance with local and provincial health protocols.

Kitchen access is available to students however, only one person may occupy the kitchen at any given time. Students will be required to wait until the kitchen is available before entering and will be required to wear a mask or face covering while in the space.

Laundry access is available to students however, only one person may occupy the laundry areas at any given time. Students will be required to wait until the laundry room is available before entering and will be required to wear a mask or face covering while in the space.

Students living in residence must comply with regulations in place by local and public health authorities and the government limiting the size of social gatherings. They will be made aware of these regulations through regular communications and signs in common spaces.

When gathering limits are exceeded, students are reminded of this information and asked to reduce the gathering size to meet these limits.

The Residence is available to all full-time Niagara College students, even if your classes are only offered online at this time. If you are planning on living in Residence with only remote classes and have accepted your offer, please check your e-mails periodically for any essential communication from the Residence.

If you do not have an offer of acceptance for Residence, you may cancel your application at any time through the Housing Portal and you will receive your security deposit back in the form of a cheque.

If you have received an offer of acceptance, please log in to your Housing Portal to review your current application status.

All cancellations/withdrawals after acceptance will be reviewed under the full terms of the Termination and Cancellation outlined in the Student Residence Agreement (SRA). The SRA is located in your Housing Portal and a copy can be viewed by anyone under the Resources tab.

Please Note: Cancellations and withdrawals must be made by the account holder and will not be accepted over the phone.

Please note: refunds take a minimum of 6-8 weeks to be processed and then delivered. With Canada Post COVID-19 delays, please allow additional time for delivery.

Unfortunately, the Residence cannot guarantee available spots or deferrals for another semester at this time. Therefore, if a student is looking to cancel their current application, they must log onto their Housing Portal and cancel their application.

Please note that refunds take a minimum of 6-8 weeks to be processed and then delivered. With Canada Post COVID-19 delays, please allow additional time for delivery.

Applications for Academic Year 2022/2023 – Open February 1, 2022

Applications for Spring/Summer 2022 – Open February 1, 2022

Unfortunately, the Residence cannot transfer your deposit to a new application. The Residences underwent an update of their account software in October 2020 and are not able to accommodate deposit holds to another semester at this time.

Winter acceptance into the Residence will be on a first-come, first-served based on when the application has been received, complete with an active $500 deposit. If you are applying as a Returning Student, you will need to ensure a new $500 deposit has been placed on your account.

Please note: Bill payee payments take 3-5 business days before being received at the Residence.

Acceptance will be completely dependent on the number of spots available. You will need to submit a $500.00 security deposit for your application to be considered valid and complete.

If you have cancelled your fall application and have received your refund, or your refund is processing, you will have to be required to have an active $500 deposit applied to your current application.

Our primary focus is on the health and safety of all students and Residence staff. Due to COVID-19 protocols and for the safety of the community, there will be no external guest/visitor (including primary/secondary contacts) sign-in at this time. The guest policy will be reviewed on an ongoing basis and in accordance with all Public Health directives to determine if and when the Residence may be able to allow guests.

Yes! The Residence will continue to accept mail and parcels from Canada Post and all other courier companies. The process has been adapted so physical distancing can be maintained between Residence staff and delivery people. Our staff will process and store mail while maintaining personal protective equipment guidelines. Students will be notified by email or phone that they have received a parcel or mail and to arrange for a pick up to ensure physical distancing can be maintained while students are retrieving their mail.

The Residence has provided tables in the lobby to allow deliveries and drop-offs including grocery and/or food deliveries, any drop-offs must occur without the reliance on a Residence staff member. Deliveries and drop-offs left on the lobby tables are the responsibility of the receiving student.

Please note, the Residence will only hold mail and parcels for students currently living in the Residence upon delivery.

Niagara Residences only offer two-bedroom suite accommodations and will be moving forward with double occupancy in all suites. This means that you will have a roommate – however, there will be an emphasis on cleanliness in the suite and ensuring both parties are doing their part in consistently sanitizing their common spaces routinely.

The Residence is prepared with a full Residence Life Team including student employed Resident Advisors and Residence Life Coordinator to aid in facilitating cleanliness conversations between roommates and help implement Residence measures in place.

If you would like to get in contact with a manager about your specific situation, you may contact the following Residence Services Supervisor of the property you applied to as soon as possible, to discuss a potential alternative payment plan that better suits your needs. Please contact the:

Daniel J. Patterson Campus (Niagara-on-the-Lake)
Residence Services Supervisor

Jeff Schuts
jschuts@niagararesidence.ca

Welland Campus (Welland)
Residence Services Supervisor

 Amanda Levy
alevy@niagararesidence.ca

Please note that Residence does not defer any fee payments for OSAP.

Please click on the following link to view the list of available services offered by Niagara College: Niagara College – Campus Services | COVID-19 Updates

Each Residence contains a self-serve Canteen or marketplace with items available for purchase 24/7. The Canteen has freshly ground coffee, cold beverages fresh food options, and your favourite sweet treat indulgences. The canteen is located on the main floor of each residence building.

Students are also encouraged to come to Residence will all their grocery and meal essentials. However, the use of delivery services such as Uber Eats, Skip the Dishes, Door Dash, Walmart, Insta-Cart and Grocery Grabber are some of the services available in the Niagara Region. Please check with the front desk staff for a list of services available in your area.

1: Go back to your suite as soon as possible

If you have symptoms or start to feel sick, please maintain a safe distance (2 metres/6 feet) from everyone, keep/put on a mask, and go back to your room to self-isolate. Be sure to wash your hands well and follow all public health recommendations about self-isolating. You can find details on this further down this page.

2: Complete the Public Health self-assessment

Click here to complete the public health self-assessment online

The self-assessment is only meant as an aid and cannot diagnose you. Anyone who is sick or has any symptoms of illness, including those not listed in this screening tool, should stay home and seek an assessment from a health care provider if needed. Consult a health care provider if you have medical questions.

3: Notify Residence Management

If you feel sick, have symptoms of COVID-19, please notify Residence Management as soon as possible.

Daniel J. Patterson Campus (Niagara-on-the-Lake)

905-641-4435 ext. 0 or

Welland Campus (Welland)

905-732-9700 ext. 0 or

info.welland@niagararesidence.ca

Please note: If it is an emergency or a situation that requires medical attention, such as difficulty breathing, please contact your health care provider or emergency services by dialling 911.

 4: If directed to, contact a health care provider

If the self-assessment says you need to contact a health care provider. Please call Telehealth at 1-866-797-0000 to speak with a Registered Nurse, 24 hours a day, seven days a week. You may also call and speak with a member of the Niagara Public Health Department from Monday to Friday, 8:30 a.m. – 4:15 p.m. by calling 905-688-8248 or 1-888-505-6074, press 7.

5: Practice public health recommendations

  • Wear a mask or face-covering in public areas of the residence, and when within 2 meters of another person.
  • Stay two meters (6ft) away from people.
  • Cough and sneeze into your elbow.
  • Regularly wash your hands for at least twenty seconds
  • Wipe down common surfaces (doorknobs, sinks, fridge handle, light switches, etc.) with disinfectant twice a day
  • If you have COVID-19 Symptoms, please continue to self-isolate, and do not leave your place of isolation unless it is to go for testing or to seek medical care.

For more information regarding COVID-19 symptoms and when to self-isolate please visit the Niagara Public Health website: https://niagararegion.ca/health/covid-19/self-isolation.aspx

Please follow these additional steps to ensure the safety of the Residence community:

1: Go back to your suite as soon as possible

If your roommate is sick or has symptoms of a cold, flu, or COVID-19, please maintain a safe distance (2 metres/6 feet) from everyone, keep/put on a mask, and go back to your room to self-isolate. Be sure to wash your hands well and follow all public health recommendations about self-isolating. You can find details on this further down this page.

2: Complete the Public Health self-assessment

Click here to complete the public health self-assessment online

The self-assessment is only meant as an aid and cannot diagnose you. Anyone who is sick or has any symptoms of illness, including those not listed in this screening tool, should stay home and seek an assessment from a health care provider if needed. Consult a health care provider if you have medical questions.

3: Notify Residence Management

If you feel sick, have symptoms of COVID-19, or have been directed to isolate please notify Residence Management as soon as possible.

Daniel J. Patterson Campus (Niagara-on-the-Lake)

905-641-4435 ext. 0 or

Welland Campus (Welland)

905-732-9700 ext. 0 or

info.welland@niagararesidence.ca

Please note: If it is an emergency or a situation that requires medical attention, such as difficulty breathing, please contact your health care provider or emergency services by dialling 911.

 4: If directed to, contact a health care provider

If the self-assessment says you need to contact a health care provider. Please call Telehealth at 1-866-797-0000 to speak with a Registered Nurse, 24 hours a day, seven days a week. You may also call and speak with a member of the Niagara Public Health Department from Monday to Friday, 8:30 a.m. – 4:15 p.m. by calling 905-688-8248 or 1-888-505-6074, press 7.

5: Practice public health recommendations

  • Wear a mask or face-covering in public areas of the residence, and when within 2 meters of another person.
  • Stay two meters (6ft) away from people.
  • Cough and sneeze into your elbow.
  • Regularly wash your hands for at least twenty seconds
  • Wipe down common surfaces (doorknobs, sinks, fridge handle, light switches, etc.) with disinfectant twice a day

If you have COVID-19 Symptoms, please continue to self-isolate, and do not leave your place of isolation unless it is to go for testing or to seek medical care.

If you have a question that has not been answered above, please feel free to e-mail us with the contact information below.

Please note, due to COVID-19, we are experiencing delays returning your e-mails and phone calls. During this time, we appreciate your patience while we work to provide you with the information you request. Staff will respond within a 1 – 2 day timeframe. While we encourage e-mail communication during this time, if you wish to speak to a representative on the telephone, please call between the hours of 9 am and 5 pm due to limited staffing.

Daniel J. Patterson Campus

(Niagara-on-the-Lake)

905-641-4435 ext. 0 or

info.notl@niagararesidence.ca

Welland Campus

(Welland)

905-732-9700 ext. 0 or

info.welland@niagararesidence.ca

 

How to self-screen, self-isolate and fully isolate

How to clean effectively

Click here for information on how to clean effectively.

Coping with stress and anxiety

If you’re feeling stressed or anxious, please visit the Niagara Colleges Health, Wellness and Accessibility Services to access all of the integrated services and supports available to you including but not limited to your physical and mental health, personal support and assistance with disability-related needs.

Other Mental Health Resources

Good 2 Talk

Good2Talk is a professional counselling and information and referral telephone service that is reachable by calling 1-866-925-5454 or texting GOOD2TALKON to 686868 to access the Crisis Text Line. Click here to visit the website.

Big White Wall 

Big White Wall is a safe peer-to-peer mental health community that is accessible online 24/7. It’s FREE for all students and staff. Members can share feelings and concerns with each other while underpinned by their team of clinicians who are experienced in and prepared to provide health anxiety support. Click here to visit the website.

BounceBack

BounceBack is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Click here to visit the website.