1. The People in the Residence Community

Our Residence Staff work hard to ensure that you have a positive experience in residence and at Niagara College. Below is a list of some of those people and their roles. The objectives of the RCLS, which is explained in the next section of this document, is our expression of the commitment we make to ensuring everyone has a positive experience in residence.

General Manager (GM)
The General Manager is responsible for the operation of all facets of the Niagara College Residences at Niagara-on-the-Lake and Welland. The GM is committed to ensuring that your overall experience in residence is a safe, enjoyable and successful one.

Residence Services Supervisor
Many of the day-to-day activities in the residence are overseen by the Residence Services Supervisor. One Manager is situated at Niagara-on-the-Lake and one is located in Welland. If you have any questions or concerns related to your stay in residence please do not hesitate to contact them.

Residence Services Representatives (RSR)
The role of residence services representatives is to aid students in their day-to-day life in residence. If students need help with something around the building, or just want to chat with someone, RSRs can be found at the front desk 24 hours a day. In conjunction with the RAs, RSRs complete nightly rounds of the building to help ensure the safety and security of the building and its residents.

Residence Life Coordinator (RLC)
The RLC is responsible for all matters related to student life, including overseeing the residence life program, providing support services to students, and administering the judicial process associated with the RCLS. The RLC also supervises the Resident Advisors and volunteers
working in residence.

Resident Advisors (RA)
The role of RA is filled by returning students who live in the building and plan educational and social activities in the residence. RAs provide valuable support and guidance to residents, while at the same time acting as a liaison with Residence Management. The RAs complete nightly rounds of the building and are available through the Residence Life Office or the Front Desk. RAs have the tools and knowledge to get you the answers, direction and/or assistance you need, or can simply be someone to talk to.