Tips for Parents/Guarantors
At the Residence we treat each student as an adult, and for most students the experience of living in the Residence will the first time they will be on their own. The staff of the Residence is here to help with that development in adulthood and provide as much support and assistance as possible to each of our residents.
All statements, invoices, and refunds are delivered to the resident in their name and we are unable to give out information regarding a resident without their express permission. In regards to refunds, cheques are made payable in the resident’s name and there it becomes their responsibility to ensure all deadlines are met. By placing this responsibility on the resident, it is our hope that helps them develop a better sense of finance and resource management.
We recommend that, if possible, all parents/guarantors take a tour of the Residence to better understand where you child will be staying. We always welcome a visit from you and hope you get a chance to drop in. Our staff is happy to provide you with a tour upon appointment and answer any questions you may have. Room tours are subject to availability.
If your child is having any challenges or concerns in the Residence, please encourage them to speak with the staff. Residence staff is fully trained in dealing with all circumstances that may arise and will work with every resident to ensure that they are satisfied with their Residence experience.
Living away from home for the first time can be a scary or lonely experience for some residents. Take the time to send your child a card, letter, or small care package whenever you have a chance. This special something can make a big difference when they are dealing with the stress of academics and independence.
When your child starts College they will be extremely busy during the first few weeks. Social activities, academics, and settling into a new home and community will take up a lot of their time. We remind you that you may not always be able to get a hold of them when you call and that this is an expected result of joining a college community and becoming independent.
You may hear a lot about your child’s experience with their new roommate. It is not uncommon for residents to go through an adjustment period when learning to live with someone new. We ask that if your child is having difficulty with their roommate that you direct them to their Residence Advisor. This is an important step in learning how to communicate and develop a good relationship with their roommate.
The Residence Advisors, or RAs, are a team of fellow students who have been hired to be a resource and guide for your child. They go through an extensive training program that is aimed at teaching the necessary skills to deal with any situation that may arise in Residence.