Termination & Cancellation Policy

Cancellations

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations and withdrawals will not be accepted over the phone. 

Policy Overview

The following information is directly quoted from Section 8 of the Student Residence Agreement. The cancellation policy refers to residence fees and the deposit, which are detailed in Section 2 of the Student Residence Agreement. Section 8.06 explains the differences in the policy for students applying for specific terms: Summer Semester, Academic Year, and the Winter Semester.

1. If you cancel your application or enrollment at the College, you will also need to cancel your residence application.
2. Once you have agreed and acknowledged the Student Residence Agreement & RCLS, you are bound by the termination and cancellation policy detailed within it.
3. If for any reason, the Manager issues a refund to the Resident, the refunded amount may be subject to a cancellation fee.

Click below for the complete Student Residence Agreement in PDF

• Student Residence Agreement – Niagara-on-the-Lake 2020-2021
• Student Residence Agreement – Welland 2020-2021

If you have any questions about the termination and cancellation policy please email us or give us a call.